Customer Service Supervisor

Job overview

The Customer Service Supervisor supervises a staff of customer service representatives who respond to requests from customers and sales team by phone and email. Manages the daily workload to ensure required service volume and quality levels are attained. Identifies opportunities for operational improvements and collaborates with the Customer Service Manager to develop and implement solutions. Additionally, the Customer Service Supervisor monitors and evaluates staff performance. May provide direct customer support for complicated or critical issues. Works independently to accomplish department and company objectives through assigned customer service activities. Assists with management duties in absence of the Customer Service Manager.

Responsibilities and duties include but are not limited to:

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

• Assists manager in planning and executing customer service functions.

• Supports customers and sales team by overseeing all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure smooth processing of sales prospects and sales orders.

• Prepares reports by collecting and analyzing information.

Skills and Qualifications:

• Previous supervisory experience preferred.

• Experience with ERP/CRM software preferred.

• Excellent written and oral communication skills.

• Ability to collaborate and work as part of a team.

• Detail-oriented and strong organization skills.

• Ability to organize and manage multiple priorities with strong time management skills.

• Maintain confidentiality.

• Proficiency in Microsoft Office Word and Excel.

• Education – Bachelor’s degree preferred or equivalent experience required

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf