This IT SUPPORT SPECIALIST Position Features:
• Dental, Health, and Vision Insurance
• PTO and Sick Leave
• 401k Matching
• Great Pay up to $75K

- Serve as the primary point of contact for Tier 1 and Tier 2 technicians, offering remote support for escalated service tickets.
- Diagnose and resolve user-reported issues with workstations, laptops, networks, systems, peripherals, and handheld devices.
- Troubleshoot software and third-party application problems.
- Maintain comprehensive system documentation and provide flexible after-hours support.
- Provide advanced technical support for Microsoft applications, M365, Azure, and network devices.
- Demonstrate basic knowledge of scripting languages and automation principles.
- Determine escalation paths and onsite presence requirements for complex issues.
- Adhere to service level agreements for incident resolution, escalating recurring issues or at-risk clients to management.
- Document internal processes and support the Project Team when needed.
- Foster prompt, professional communication and teamwork within the department.
- Collaborate with other departments to ensure seamless service integration and delivery.
- Attend client meetings and stay updated on technology trends.
- Participate in huddles and meetings, contribute to organizational KPIs.
- Seek opportunities for personal and professional growth through continuous improvement.

Qualifications:

Professional IT Certifications, such as: Microsoft, Cisco, and VMware.
Advanced knowledge of Windows operating systems (7/8/10 and Server 2012, 2016, and beyond), Microsoft Office (2016+/365).
Familiarity with Azure Active Directory.
Advanced networking knowledge (DNS, switches, firewalls, VPN, etc.).?
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Experience with standard MSP tools (ConnectWise, Autotask, BrightGuage, IT Glue, RMM)

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf