Job ID: 1690126
OA Reference: KV- Industrial Service Advisor
The Service Adviser sells and schedules needed service work in the service department
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Promote and attain dealership standards for superior workmanship
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Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
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Greets customers promptly in a polite and friendly manner, conducts telephone transactions
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Writes up customers' vehicle problems accurately and clearly on the repair order
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Test drives the vehicle with customer as needed to confirm the problem
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Refers to service history, inspects vehicle, and recommends additional needed service
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Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
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Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
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Obtains customer signature on repair order; provides customer with a copy
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Establishes customers' method of payment; obtains credit approval if necessary
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Notifies Dispatcher of incoming work
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Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
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Reviews repair orders to ensure that work is completed and additional work and authorization is noted
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Explains completed work and all charges to customer
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Closes repair order as appropriate
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Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored
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Implements a quality control process to eliminate comebacks
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Handles telephone inquiries regarding appointments and work in progress
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Keeps service department forms, menus, and pricing guides up-to-date
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Supervises all cleaning and prepping of new and used vehicles
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Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
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Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
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Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle
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Notifies customers promptly regarding any delays, changes, or additional work that is required
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Documents all work performed
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Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
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Communicates with Supervisor if additional work is needed
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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