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Human Resources Champions: The Next Agenda for Adding Value and Delivering Results
by Dave Ulrich
The management of human resources, says the author, holds the key to an organization's future success. HR people serve as strategic players, administrative experts, employee champions and change agents. Full of illustrations and examples from dozens of companies, this book show how HR professionals can operate in all four areas simultaneously.

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Tomorrow's Human Resources Management: 48 Thought Leaders Call for Change
by Dave Ulrich, Michael R. Losey, Gerry Lake, Geraldine Lake

Now the Society for Human Resource Management presents the essential guide to human resources as it moves into the twenty-first century. A distinguished international panel of contributors offers invaluable insights on everything from the best human resource practices to important trends, and includes such leaders in the field as James Heskett, Leonard Schlesinger, Steven Kerr of GE and Michael Beer of Harvard. In short, this book provides the best thinking from the best people.

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The Talent Solution: Aligning Strategy and People to Achieve Extraordinary Results
by Edward L. Gubman

Today's workplace is facing a talent crisis. The economy is booming but companies are finding it harder to fill positions and keep good people. The Talent Solution holds the key to leveraging a company's most vital competitive advantage--its people. In this research-driven, ground-breaking book, Gubman shows top managers exactly how to boost performance by aligning strategy and employees. More than a quick fix, The Talent Solution will enable managers to transform their organization into a world-class competitor.

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Competency-Based Recruitment and Selection
by Robert Wood, Tim Wood, Tim Payne
   
Much has been written on the various methods of recruiting and selecting staff, including how competencies, increasingly the building blocks of the recruitment and selection process, fit in. What, however, the personal professional faced with recruiting wants to know is how to apply these mysterious methods. This book aims to do just that, offering a step-by-step guide to the recruitment, selection, and assessment of candidates.

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Hiring the Best: A Manager's Guide to Effective Interviewing
by Martin Yate
* Is the candidate able to do the job? * Is the candidate willing to do the job? * And is the candidate going to be manageable? In Hiring the Best, over 400 questions thoroughly probe these areas and give you the necessary material for the perfect choice. The updated fourth edition of this proven management tool also features an extensive review of the pros and cons of hiring temporary workers, part-time employees, consultants, and independent contractors.

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High Impact Hiring : How to Interview and Select Outstanding Employees
by Del J. Still
Are you certain that you are hiring the best person for a job? Is there a way to consistently make high quality hiring decisions? I can say with confidence that there is and it's explained in detail in this book. However, the process was not developed overnight. It took years to refine. I learned how to do it through a combination of research, experience in the "school of hard knocks," and with a great deal of help from my client companies.

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45 Effective Ways for Hiring Smart! : How to Predict Winners and Losers in the Incredibly Expensive People-Reading Game
by Pierre Mornell, Regan Dunnick (Illustrator)
Customers for Life The management of human resources, says the author, holds the key to an organization's future success. HR people serve as strategic players, administrative experts, employee champions and change agents. Full of illustrations and examples from dozens of companies, this book show how HR professionals can operate in all four areas simultaneously.

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Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer
by Carl Sewell, Paul B. Brown
Customers fo Life

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

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