Job Opening: Acute Care Station (ACS) Navigator

Location: San Antonio, TX
Shift: 11:00 PM – 7:00 AM, Monday to Friday to start (eventually shifting to weekends)
Training Hours: Monday-Friday, 8:00 AM – 4:00 PM for two weeks
Compensation: $17/hour

About the Role:
The ACS Navigator plays a key supportive role, assisting Life Safety Officers in working with clients who require medical or social service attention, ensuring they connect with the San Antonio Fire Department (SAFD) and other essential services. This is not a medical role—Navigators do not administer medicine or medical treatment. Instead, they provide guidance and assistance, facilitating access to services like medical appointments, psychiatric care, and community resources.

Key Responsibilities:

- Locate ACS clients seen by SAFD and assist them with follow-up actions, such as navigating medical and psychiatric appointments.

- Sign in, stay with, and support ACS clients during on-site and off-site medical appointments.

- Provide bus passes and snacks to clients attending appointments, promoting continuity of care.

- Ensure thorough documentation of all client interactions, meeting Haven for Hope and grant requirements.

Qualifications:

- Experience in a supportive, community-oriented role; home health or first responder experience preferred but not required.

- Strong computer skills including proficiency in Microsoft Word, Excel, and PowerPoint.

- Ability to learn and adapt to custom information systems and concurrent documentation methods.

- Organizational skills with an ability to manage tasks and contribute effectively to a team.

- CPR and Trauma-Informed Care training provided; must meet physical requirements to complete training.

Physical Demands:
This role requires physical capability to assist clients and complete training, including lifting up to 20 pounds and supporting up to 55 pounds. Activities include standing, bending, stooping, and other moderate physical activity.

Interview Process:
Qualified candidates will interview on-site with supervisor, followed by a one-hour shadowing session to ensure understanding of the role.

If you're a compassionate, organized individual with a passion for connecting clients to vital resources, apply today to join a team dedicated to helping the community!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.