Position Overview:
The Branch Manager oversees daily operations of a full-service bank branch, ensuring efficient administration, compliance, customer service, product sales, and adherence to security protocols.

Key Responsibilities:
• Staff Management: Hire, train, and develop branch staff; conduct regular one-on-one meetings and annual performance reviews; manage staffing levels and coach staff in service and sales techniques.
• Branch Operations: Monitor branch profitability, manage expenses, review branch certifications, ensure audit compliance, and maintain quality control. Approve large transactions and oversee daily operations.
• Customer Service: Model and enforce exceptional customer service, resolve complex issues, and handle escalated client concerns. Work with staff to create a welcoming environment and differentiate from competitors.
• Sales Leadership: Develop sales strategies and community engagement to drive new accounts and deposits. Coach team on cross-selling and relationship building.
• Community Relations: Participate in community events and contribute at least 10 CRA volunteer hours per year.

Supervisory Role:
• Manage 2+ branch employees, assess performance, manage schedules, and ensure timecard accuracy.

Qualifications:
• Proven sales record with branch growth
• 7+ years in banking, 5+ years in branch management, and 3+ years managing complex accounts
• Strong interpersonal, communication, and leadership skills
• Experience in hiring, training, and performance management
• Community involvement (e.g., Rotary, Chamber of Commerce)
• Notary Public preferred; proficiency in Word, Excel, and banking software required

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.