We are currently seeking a dynamic and bilingual Customer Service Representative to join our team and support our customers in both English and Spanish.

Key Responsibilities:
Provide exceptional customer service by handling inquiries via phone, email, and chat in both English and Spanish
Troubleshoot product or service issues and offer effective solutions
Process orders, returns, and exchanges accurately
Maintain detailed records of customer interactions and transactions
Ensure customer satisfaction by addressing concerns and following up as needed
Collaborate with internal teams to resolve complex issues
Assist with other customer service-related tasks as needed

Qualifications:
Bilingual proficiency in English and Spanish (both spoken and written)
Previous experience in customer service or a similar role preferred
Strong communication skills and the ability to multitask in a fast-paced environment
Proficient in Microsoft Office Suite and customer service software (CRM experience is a plus)
Excellent problem-solving abilities and a customer-first mindset
Ability to work both independently and as part of a team

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.