Job Posting: Branch Manager

Location: Onsite
Job Overview:
We are looking for an experienced Branch Manager to oversee the daily operations of a full-service bank branch. The role involves managing client services, product sales, security, and compliance with state and federal regulations. This is an in-office position with a focus on team leadership, customer service, and branch profitability.

Key Responsibilities:

Management:

Hire and develop branch staff to ensure excellent customer service
Conduct regular one-on-one meetings to discuss team needs and goals
Train staff on sales and service techniques
Promote core deposit growth and track branch performance
Ensure staff are informed on policy changes and properly trained
Address non-performance issues swiftly in line with bank policies
Conduct annual performance and compensation reviews
Maintain security and safety standards for the branch and train staff accordingly

Operations:
Oversee branch profitability, cost control, and marketing efforts
Partner with operations staff to ensure audit compliance and procedural adherence
Approve large transactions and review daily financial reports
Ensure compliance with banking regulations and policies

Customer Service:
Enforce superior customer service through leadership and training
Handle complex customer transactions and resolve issues diplomatically
Proactively manage client concerns and retain customers
Create a welcoming and friendly environment for both staff and customers

Sales Leadership:
Develop and execute sales strategies to achieve branch goals
Research the market to identify growth opportunities
Coach staff on sales skills and cross-selling bank products
Build strong customer relationships and promote business growth
Partner with senior management to align sales and marketing efforts

Community Relations:
Promote the bank’s CRA policies and participate in community events
Complete a minimum of 10 hours of CRA volunteer work per year
Supervisory Responsibilities:

Manage 2+ branch employees, providing guidance and training
Assess staff performance, address issues, and conduct evaluations
Manage employee schedules and timecards

Qualifications:
7+ years in a branch environment, with 5+ years in branch management
3+ years managing complex business and consumer accounts
Proven track record of sales and branch growth
Strong leadership, communication, and team-building skills
Proficient in Microsoft Word, Excel, Outlook, and banking software
Notary Public certification preferred
Active involvement in local community organizations

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.