We're looking for a Branch Operations Specialist to join our team and support the growth and success of our branch operations. This role is pivotal in ensuring operational excellence, team development, and client satisfaction.

Key Responsibilities:

Operational Leadership:
• Schedule and manage branch staff to ensure excellent customer service and operational coverage.
• Maintain and review operational standards, documentation, and adherence to bank policies.
• Oversee branch security, cash limits, and compliance with security protocols.
• Handle daily operational reports, file maintenance, and exception approvals within established limits.
• Perform teller duties, open new accounts, and review new account openings for accuracy and compliance.

Customer Service:
• Provide personalized banking solutions and resolve escalated client concerns with creativity and diplomacy.
• Assist in customer retention and offer appropriate financial products based on client needs.

Team Development:
• Provide training, guidance, and mentorship to staff, fostering professional development.
• Assist the Branch Manager in performance evaluations, goal setting, and addressing performance matters.
• Recognize staff achievements and encourage a collaborative, positive workplace culture.
• Regulatory and Community Involvement:
• Ensure adherence to regulatory requirements and operational standards.

Qualifications:
• Minimum of 5 years of banking experience, with 2 years in operations and 2 years in a supervisory role.
• Proficiency in Microsoft Word, Excel, Outlook, and banking applications.
• Strong knowledge of banking products, services, and operational processes.
• Exceptional problem-solving, organizational, and leadership skills.
•,Notary Public certification preferred but not required.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.