Position Overview:
The Branch Operations Specialist will deliver personalized banking services to clients while ensuring compliance with all bank policies, procedures, and state/federal regulations. This role includes providing leadership, training, and support to staff and assisting the Branch Manager in driving branch growth. The ideal candidate has a strong knowledge of banking operations, products, and services, and can ensure a positive customer experience.

Key Responsibilities:
• Schedule branch staff to ensure appropriate coverage
• Work with staff to maintain a positive and efficient customer experience
• Stay updated with operational standards and procedures, and review branch documentation for policy compliance
• Ensure branch certification packages are accurate and complete
• Maintain branch security by training staff on security protocols and maintaining control over keys, combinations, signals, and cash limits
• Advise clients on account disputes and other activities, ensuring timely resolutions
• Perform daily operational duties, such as file maintenance and overdraft reports
• Review and approve or decline exceptions within Transaction Approval Authority limits
• Perform teller duties, open new accounts, and handle callbacks of new accounts and file maintenance
• Review new account openings for adherence to procedures and regulatory requirements
• Address escalated customer service issues and answer phones
• Complete a minimum of 10 hours of Community Reinvestment Act (CRA) volunteer hours annually (compensated time, with mileage reimbursed)
• Other duties as assigned by the Branch Manager

Qualifications:
• 5-8 years of banking experience, with a minimum of 2-5 years in a supervisory role
• 2-5 years of operations experience in the banking sector
• Proficiency in Microsoft Word, Excel, and Outlook, as well as banking software applications
• Notary Public certification preferred (or willingness to obtain)
• Strong communication and leadership skills
• Exceptional problem-solving abilities and attention to detail
• Knowledge of applicable state and federal banking regulations

Benefits:
Competitive salary and benefits package
Opportunities for professional growth and development
Mileage reimbursement for volunteer activities
Supportive and inclusive work environment
If you are a motivated and experienced banking professional with a passion for operations and customer service, we encourage you to apply for this exciting opportunity today.



EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.