Are you fluent in both English and Spanish?
Join our team as a Bilingual Customer Service Representative and become a vital link between our company and our Spanish-speaking customers. Your language skills will help us provide exceptional service and support to a diverse customer base.

Position Title: CSR3-CallCenter
Pay Rate: $17.46 per hour - bilingual (English/Spanish)
Training Schedule/Duration: 8:00 AM - 4:30 PM, Monday - Friday, 18 Days
Hours of Operation: Monday - Friday 8:00 AM - 7:00 PM, Saturday 9:00 AM - 12:00 PM (Eastern)
Location: Remote / Work from home
Recruiting: Restricted to VA residents
Equipment: Company will be providing equipment

CSR 3 Job Description:

Essential Duties and Responsibilities:

Provide callers with informed and objective responses to complex concerns regarding eligibility guidelines, policies, access to care issues, and escalated concerns.
Process workflow documents, including income, identity, and other eligibility verification documents.
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements:

High School diploma with 1-3 years of experience.

Internet Connectivity:
Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintaining a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. Note: there may be some projects that have different requirements based on project needs which are communicated at the time of hire. Mobile hotspots must not be the primary source for internet connection for remote workers. Connectivity from the PC to the Internet router via a Category 5 or 6 ethernet patch cable is required to ensure optimal call quality and customer experience. Proof of an internet speed test must be provided upon request.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf