Are you passionate about helping others and making a positive impact? We are seeking enthusiastic individuals to join our dedicated team as Policy Dialers. As a leading insurance services provider, we are committed to protecting families and providing them with peace of mind. This is your opportunity to play a crucial role in guiding and assisting clients throughout the policy acceptance process, ensuring their needs are met and their families are safeguarded.

Why Join Us?

Rewarding Purpose: As a Policy Dialer, you will have a direct impact on families' lives by helping them secure the coverage they need. You will be their guiding light, offering empathy, guidance, and education during the policy acceptance journey.

Professional Growth: We are invested in your success and provide opportunities for career development. With ongoing training and support, you'll have the resources to excel in your role and expand your skill set.

Inclusive Environment: We value diversity and embrace individuals from all backgrounds. Whether you have experience in the service, tourism, or hospitality industries, we welcome your unique perspective and expertise.

Collaborative Team: Join a vibrant and supportive team that works together to achieve common goals. Our fast-paced and deadline-oriented environment fosters teamwork, innovation, and mutual respect.

Responsibilities:

• Create and schedule call lists for the day using excel reports.
• Utilize an automatic dialing system to make outbound calls (150+ per day)
• Assist clients in fulfilling requirements necessary for activating coverage.
• Troubleshoot and resolve policy delivery and activation issues.
• Maintain effective communication with clients, the company, and the team to ensure successful policy acceptance and address any concerns.
• Conduct audits on carrier websites to ensure accurate and complete files.
• Provide exceptional customer service, offering empathy, guidance, education, and managing expectations!
• Follow up on CSR reports through phone calls and email correspondence with carriers and clients.

Requirements:
• High School Diploma or equivalent
• Typing speed of at least 40 WPM
• Excellent critical thinking and analytical skills
• Previous experience in inbound/outbound call center and customer service roles requiring persuasion.
• Proficiency in Microsoft Office, particularly Excel
• Minimum of 1 year of experience in the insurance industry
• 3 years of customer service experience in an office setting
• Demonstrated ability to manage multiple projects and meet deadlines.
• Strong written and oral communication skills
• Reliable, adaptable, and compassionate individual

Bonus Points:
Sales experience in insurance or financial services

Ready to Join Our Team?
If you are driven, positive, and have a genuine desire to make a difference, we want to hear from you. Apply now by submitting your resume today. Be part of our mission to protect families' futures and embark on a rewarding career journey.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.