This Central Operations Service Representative I/II Position Features:
• Be part of prominent financial institution with a bright future
• You would enjoy providing financial services and solutions for a thriving company
• Work with a great team, where the customer comes first
• Pay of $20 an hour to $27.50, DOE for Service Representative I/II

Immediate need for Central Operations Service Representative I/II seeking [the next step in one's banking career. In this exciting role, you would be responsible for several tasks including:
Reinforces the application of superior client service through their own example along with appropriate follow through with involved clients and employees
Acts as an escalation point
Communicates frequently with other departments and branch employees to resolve issues
Identifies problem areas within procedures, processes, or individual workloads and reporting to Central Operations Manager.
May process Regulation E claims, merchant disputes, collection items, order cash and debit cards, ATM Balancing, return mail, chargebacks, department certifications, CDARS, mobile deposit, wire transfer, NSF, non-post, stop payments, balance and review remote deposits, process check and ACH returns. Provide assistance for consumer and commercial online banking. Complete due diligence on inactive accounts and meet the State of California deadlines for dormant accounts
May processes online account opening submissions, reviewing risk levels, coordinating with management and internal departments such as BSA and Compliance to decision onboarding.

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
Other duties as assigned

Apply for this great position as a central operations service representative i/ii today!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.