Job Overview:
As a Bilingual Client Contact Specialist, you will be the primary point of contact for clients, providing assistance in both English and Spanish. You’ll play a vital role in ensuring client satisfaction by addressing inquiries, resolving issues, and delivering personalized service. This is an excellent opportunity for someone who is passionate about customer service and thrives in a fast-paced, multicultural environment.

Key Responsibilities:

-Respond to client inquiries via phone, email, and chat in both languages.
-Address and resolve client concerns promptly and professionally.
-Provide accurate information about products, services, and company policies.
-Investigate and resolve client issues, ensuring a high level of satisfaction.
-Collaborate with internal teams to escalate and address complex cases.
-Accurately document client interactions and updates in the CRM system.
-Maintain detailed records of issues, resolutions, and follow-up actions.
-Assist with onboarding new clients and providing support during the initial setup.
-Promote additional products and services as appropriate to meet client needs.

Qualifications:

-Fluency in English and Spanish - Required.
-Proven experience in a customer service, client relations, or call center role.
-Excellent communication and interpersonal skills.
-Strong problem-solving and organizational abilities.
-Proficiency in using CRM systems and Microsoft Office Suite.
-Ability to multitask and manage time effectively in a dynamic environment.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.