Job Summary: As a Client Services Representative, you will be the first point of contact for our clients, providing outstanding customer service and support. You will play a crucial role in building strong client relationships, addressing inquiries, scheduling appointments, and ensuring client satisfaction throughout their legal processes.

Key Responsibilities:

-Serve as the primary point of contact for clients via phone, email, and in-person meetings.
-Communicate effectively to assist clients with their inquiries, appointments, and concerns.
-Provide accurate and timely information regarding legal services, fees, and appointment scheduling.
-Maintain client records and ensure confidentiality of sensitive information.
-Coordinate with attorneys and legal staff to address client needs and resolve issues promptly.
-Prepare correspondence, reports, and other documents as needed.
-Follow up with clients to ensure satisfaction and provide additional support as required.

Qualifications:

-Fluency in both English and Spanish is preferred.
-Proven experience in customer service, preferably in a legal or professional services environment.
-Excellent communication and interpersonal skills.
-Strong organizational skills and attention to detail.
-Ability to multitask and prioritize tasks effectively.
-Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
-Knowledge of legal terminology and procedures is a plus

If you are an individual with a passion for client service and are interested in joining our team, we would love to hear from you.

EEO/AA Employer/Vet/Disabled

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf