Recovery Representative
Location: Rochester, NY 14623
Compensation: $21 per hour
Work Hours/Shift: 11am - 8pm
and 1 position available for 8-5
Drug and background screening required

Job Description:
Responsible for accurate and timely resolution of past due invoices.
Provides quality customer service to internal/external customers, while mitigating risk to the company.
Educates clients, partners, and product areas on the resolution process and addresses billing disputes.

Responsibilities:
• Develop and maintain a basic knowledge of company products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios.
• Manage current, past due, returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.
• Mitigate risk and exposure to the company by balancing service and collection effectiveness.
• Address disputes through available resources, using corresponding systems to resolve and collect revenue the company receives from its products and services.
• Review daily payroll holds for timely client contact when past due balances are present.
• Maintain department policies/procedures to ensure daily compliance.
• Participate in ongoing training to enhance knowledge and skills.

Requirements:
• High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience.
• 1 year experience in collections.
• Strong organization and decision-making skills are required.
• Microsoft Word, Excel, and Access knowledge is preferred.

Benefits:
• Great location with ample parking, potential to go permanent, fun environment.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.