This Customer Care Banker Position

•The Customer Care Center Specialist (CCC Specialist) is responsible for providing support to customers through Phone, Email, Web banking, Chat and Video
•This position responds to various inquiries and resolves complex issues; the CCC Specialist is tech savvy and a virtual problem solver
•The position is also responsible for ensuring friendly, accurate, timely, and high-quality service and remains abreast of bank policies, as well as state and federal regulations with the ability to adhere to phone, video, and email standards
•Ensures all internal and external service level expectations and standards are met
•Adaptable to new technologies and open to changing customer needs
•Provides support to customers through multi-channel platforms: Emails, Phones, Chat and Video
•Positively champions requests from customers and teammates and helps foster an equitable, fun and successful customer service environment by successfully prioritizing duties, possessing a passion for listening and quickly resolving issues
•Communicates the banks mission and vision to our prospective and existing customers

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.