?? Now Hiring: Customer Success Specialist – Community Banking
?? Location: Portland, OR
?? Employment Type: Full-Time

Are you passionate about serving your community and delivering exceptional customer experiences? Do you thrive on building relationships and ensuring customer satisfaction? Join our community bank in Portland, Oregon, where customers and community service are our top priorities!

What You’ll Do:
? Build and maintain strong relationships with customers and local businesses, ensuring their banking needs are met
? Provide personalized support and guidance on banking products, services, and financial solutions
? Act as a trusted advisor, proactively assisting customers with account management, problem resolution, and financial education
? Work closely with internal teams to ensure smooth onboarding, account maintenance, and service enhancements
? Identify opportunities to improve customer experiences and contribute to the bank’s community initiatives
? Participate in local events and outreach programs, reinforcing our commitment to the community
? Stay up to date on banking regulations, policies, and industry trends

What We’re Looking For:
? 2+ years of customer service or banking experience (community banking preferred)
? Passion for helping people, building relationships, and strengthening the local community
? Excellent communication, problem-solving, and active listening skills
? Strong attention to detail and ability to multitask in a fast-paced environment
? Knowledge of banking products, digital banking services, and financial best practices
? Tech-savvy with experience using CRM systems and Microsoft Office Suite
? Ability to work independently while collaborating with a team-focused mindset

Why Join Us?
? Be part of a mission-driven community bank that values customer service and community engagement
? Competitive salary & performance-based incentives
? Comprehensive benefits – health, dental, vision, 401(k) match, and more
? Career development & training opportunities – grow within a supportive team
? A positive work environment focused on integrity, service, and teamwork

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.