?? Now Hiring: Customer Care Specialist – Cybersecurity & Identity Theft Protection
?? Locations: Seattle, WA | San Francisco, CA | Portland, OR
?? Employment Type: Full-Time

Are you passionate about helping people protect their personal information and providing exceptional customer service? Do you want to be part of a fast-growing company in the cybersecurity and identity theft protection industry? We’re looking for a Customer Care Specialist to join our team in Seattle, San Francisco, or Portland and help our customers safeguard their digital lives.

What You’ll Do:
? Provide exceptional customer service by assisting clients with inquiries related to identity theft protection and cybersecurity services
? Troubleshoot and resolve customer issues regarding account management, claims, and security features
? Educate customers on best practices for cybersecurity and how to maximize their identity theft protection plan
? Handle sensitive customer information with confidentiality and care
? Work closely with internal teams to escalate complex issues and provide timely solutions
? Document customer interactions accurately in CRM systems
? Monitor industry trends and stay updated on cybersecurity threats and identity theft protection techniques
? Assist in onboarding new customers, guiding them through the setup and activation of their protection services

What We’re Looking For:
? 1-2 years of customer service experience, preferably in cybersecurity, identity theft protection, or a related field
? Strong communication skills and a passion for helping customers
? Ability to handle sensitive information responsibly and securely
? Experience using CRM software, ticketing systems, and knowledge bases
? Tech-savvy with a general understanding of cybersecurity concepts and identity theft protection tools
? A problem-solving mindset and the ability to remain calm under pressure
? Detail-oriented, with strong organizational skills and a commitment to accuracy

Why Join Us?
? Competitive salary and performance-based bonuses
? Comprehensive benefits – health, dental, vision, 401(k) match
? Paid time off & holidays
? Career growth and development opportunities in a fast-growing, high-impact industry
? A collaborative and dynamic work environment across multiple locations (Seattle, San Francisco, Portland)

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.