Job Opportunity: Customer Service Representative

Are you passionate about helping others and providing exceptional customer service? As a key member of our customer support team, you’ll be the voice of our company, ensuring a positive experience for every customer by handling inquiries, resolving issues, and delivering top-notch service.

Key Responsibilities:
Provide Excellent Customer Support: Answer inbound calls, address customer inquiries, and resolve issues in a friendly and professional manner.
Ensure Customer Satisfaction: Deliver accurate information and effective solutions to ensure the best possible customer experience.
Process Orders and Requests: Assist customers with order placements, returns, product information, and account updates.
Manage Customer Data: Accurately input and update customer information in the system, ensuring proper documentation of interactions.
Troubleshoot Issues: Identify customer concerns, diagnose issues, and provide timely resolutions, escalating when necessary.
Collaborate with Team Members: Work closely with other departments to resolve complex issues and ensure seamless customer support.
Qualifications:
Strong communication skills, both verbal and written.
Previous experience in customer service or a call center environment is a plus but not required.
Excellent problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Proficient with computer systems and the ability to learn new software quickly.
A positive attitude, patience, and a passion for helping customers.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.