We are seeking a highly motivated and experienced Customer Service Manager to join our clients' dynamic team at a leading medical device manufacturing company.

100% on site role - East Orlando

$100,000-$120,000

Direct Hire

The ideal candidate will be a strategic thinker with exceptional leadership skills, capable of overseeing and enhancing the customer service experience. As a Customer Service Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction, managing a dedicated team, and contributing to the overall success of our organization.

Lead and mentor a customer service team, fostering a positive and collaborative work environment.
Develop and implement training programs to enhance team members' skills and product knowledge.
Oversee customer inquiries, issues, and concerns, ensuring timely and effective resolution.
Establish and maintain strong relationships with key customers and stakeholders.
Continuously evaluate and enhance customer service processes to optimize efficiency and effectiveness.
Collaborate with cross-functional teams to address root causes of customer issues
Utilize customer feedback and data to identify trends and opportunities for improvement.
Generate regular reports on key performance indicators and customer satisfaction metrics.

Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Minimum of 5 years of progressive experience in customer service management, preferably within the medical device or healthcare sector.
Proven track record of successfully leading and developing high-performing customer service teams.
Familiarity with medical device regulations and industry standards is a plus





EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.