We are looking for a Customer Service/Order Processing Specialist who will work with the Customer Service Manager in a one-on-one setting while coordinating order fulfillment with the Warehouse.

The scope of work involves answering customer inquiries through messages, phone calls, occasional walk-ins, processing daily orders for shipment, and the consistent advancement of the tools and processes to streamline workflow.

The following are attributes one must have to excel in this position:
•COMPASSIONATE – believe in service excellence and must be genuinely passionate about helping others.
•HIGH EQ/COMMS – strong emotional awareness and communication/writing skills to empathize with customers and propose resolutions.
•AGILE – to be able to respond quickly and efficiently based on every customer’s unique circumstance while adapting to the frequent upgrades to workflows and processes.
•TECH-SAVVY – comfortable with using tools and learning new software in order to work smarter and not harder.

Responsibilities:
•Process/ship daily orders, coordinate with warehouse team for picking/packing, and assist marketing/product team with acquiring/shipping samples.
•Answer all customer inquiries through telephone and written communications; including taking orders, providing information on our products and services, and troubleshooting/resolving order-related issues.
•Assist with establishing, optimizing, and streamlining order processing and customer service workflow.

Qualifications:
•3 Years of Customers Service Experience with an E-Commerce Company
•Previous Experience with Express and Ground Shipment Processing
•Proficient with Communicating Verbally/Written/In-Person
•WMS system experience is a plus.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.