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Customer Service Rep

Job ID: 1736672
OA Reference: 1001RQ/CSR OC

  • $41,600 to $49,900
  • Irvine, 92618

Temp with possible hire for great fits - Must have strong work ethic, patience and follow up with customers. Dont need solar experience.

Who We Are
We are a leading solar company specializing in Tesla Solar Roof installations, helping homeowners harness the power of the sun with cutting-edge technology. Our mission is to provide seamless, high-quality solar solutions while delivering an unmatched customer experience.
What You'll Do
As a Tesla Solar Roof Customer Service Specialist, you'll be the friendly and knowledgeable point of contact for our customers throughout their solar journey. Your role includes:
• Guiding customers through the Tesla Solar Roof installation process, from contract to completion.
• Answering inquiries via phone, email, and chat with professionalism and enthusiasm.
• Scheduling inspections, coordinating with utility companies, and ensuring timely project closeouts.
• Tracking project updates and proactively communicating next steps.
• Collaborating with internal teams (sales, project managers, and technicians) to ensure a smooth customer experience.
• Resolving issues related to installations, warranties, and post-installation support.
What We're Looking For
• Customer service professional with a positive, problem-solving attitude.
• Experience in solar, construction, or home improvement industries (Tesla Solar Roof experience is a plus).
• Strong communication and organizational skills—multitasking is second nature to you.
• Comfortable using CRM software (Salesforce experience is a plus).
• Passion for clean energy and sustainability.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive:
Rina
Branch Phone:
Location:
City of Industry, CA