**Position Overview:**
The Customer Service/Tech Role role is an essential part of the team, responsible for providing support to internal employees with their iPhones and iPads. You will be tasked with answering support calls, troubleshooting device issues, and resolving cellular connectivity challenges. This position ensures that our Flight Attendants have the tools and support they need to perform their roles efficiently.

**Key Responsibilities:**
- Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
- Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
- Assist with device setup, updates, and ongoing technical troubleshooting.
- Collaborate with other team members to resolve recurring issues and improve support processes.

**Schedule:**
- The team operates 19 hours a day, 7 days a week.
- Availability is required for nights, weekends, and holidays as part of the rotating schedule.

**Qualifications:**
- Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with a commitment to customer service.

**Preferred Experience:**
- Previous experience in technical support or a similar role.
- Familiarity with airline or aviation industry operations is a plus

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.