Customer Service Representative (IN OFFICE)

Are you passionate about helping others and delivering exceptional customer service? Join our team and make a difference! We are looking for a dedicated Customer Service Representative with at least 1 year of experience in office to join our dynamic team.

• Ensure all loads arrive and depart to/from shipper and customer on time.
• Receive in-route check calls for load status, daily and at specific intervals.
• Respond and place phone calls to carriers, will be personable and precise on the phone.
• High phone and email usage
• Utilize various software programs to aide plant locations with carrier needs, and to view planned loads and identify problem areas
• Work and learn new business areas as needed to improve carrier on time delivery.
• Responsible for gathering information for sales and plant teams to problem solve.
• Sees all projects through to completion even when outside the scope of the department.
• Team Player, assist co-workers, detail oriented and extremely organized.
• Respond to emails on any discrepancies quickly.
• Other duties as assigned
Qualifications:
• Excellent phone, computer, organizational and multi-tasking skills.
• Ability to use Microsoft Office, Excel, and Outlook
• Prior experience in the transportation industry is a plus.
• Motivated team player
• Self-driven to learn and adapt quickly
• Trustworthy, disciplined, ability to work in fast paced environment and focused with minimal supervision
• Ability to quickly make informed decisions in the best interest of our customers and company


What We Offer:

-Competitive pay range: $18-$20 per hour
-A supportive and friendly work environment
-Opportunities for growth and development


If you are interested in having more information about this great opportunity APPLY NOW! We are looking forward to hear from you.

EEO/AA Employer/Vet/Disabled

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf