We are seeking a friendly and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:
• Answer incoming calls and emails from customers promptly and professionally.
• Assist customers with inquiries, product information, pricing, and order processing.
• Resolve customer issues and complaints with patience and empathy, escalating as needed.
• Provide product recommendations and guidance based on customer needs.
• Process orders, returns, and exchanges accurately and efficiently.
• Update customer accounts and maintain accurate records in our CRM system.
• Collaborate with other team members to ensure customer satisfaction and retention.
• Stay knowledgeable about company products, promotions, and policies.

Requirements:
• 1+ years of experience in customer service or related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
• Positive attitude and willingness to learn and grow.

Apply Today!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.