Our client is looking for a motivated Customer Service Representative! The ideal candidate will be responsible for answering incoming calls and assisting customers with any issue that arises and providing support. It is required that the candidate can follow prewritten scripts, input information into the database, and relay researched answers to customers. Additionally, the candidate will have strong communication skills, be empathetic, and can foster an environment of trust and care for our clients’ desired outcomes. Customer Service Representative should display excellent organizational skills.

Key Responsibilities:
• Answer questions from customers and further explain products and services.
• Answer, evaluate, and prioritize incoming telephone, e-mail, and chat requests to better assist users.
• Answer customer questions related to issues with their accounts.
• Obtain customer information such as name, address, and payment method, and accurately document the interaction in the database.

Qualifications:
• Ability to actively listen and negotiate.
• Strong analytical and problem-solving skills.
• Proven track record of success and can articulate the results.
• Ability to handle confidential and proprietary information discreetly.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.