Seeking a motivated and friendly Customer Service Representative to join a call center team in the Capital Region. This opportunity is for someone with high volume call experience. The company is in a convenient location, offers competitive pay and incentives, and a comprehensive benefits package.

Responsibilities
-Take inbound and outbound calls from customers
-Answer questions about products and services
-Address customer complaints and concerns, and provide solutions
-Help customers troubleshoot, navigate the company website, or use products and services
-Collaborate with other call center representatives to improve customer service
- Handle high call volume, maintain high average call handling time, and high customer satisfaction scores
-Know when to escalate issues to other departments or team members

Requirements
-HS Diploma or GED
-Ability to pass fundamental spelling and typing tests
-Previous experience in a call center/customer service setting
-Punctuality and good attendance
-Excellent verbal and written communication skills
-Proficiency in basic computer skills


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.