We are currently looking for a Customer Service Associate who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people.


Responsibilities:

- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
-Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
-Maintain a positive attitude in an often busy and stressful environment
-Learn and understand new technical systems and applications quickly
-Attention to detail and the ability to multi task, prioritize, and meet deadlines
-Positive outlook on change and flexible approach to team-based work environment and structure
-Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
-Experience in a contact center and/or customer service environment preferred
-Salesforce experience a plus
-Associates or Bachelors Degree strongly preferred

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.