Title: Customer Service Representative
Pay rate: $18.00/hr
Location: Winston Salem, NC 27103

Position Overview:
Law firm with extensive experience serving the financial sector is looking for a Customer Service Representative with previous call center background.

Responsibilities:
• Handle inquiries, issues, and concerns from callers, determining appropriate actions.
• Answer inbound calls, field questions, and document call details in the CRM system.
• Serve as the initial contact post-property sale, asking probing questions to assist callers.
• Maintain excellent phone etiquette, customer service, and problem-solving skills.
• De-escalate calls and provide clear solutions.
• Access CRM for file status and extenuating circumstances.
• Resolve conflicts independently and empathize with customers..
• Adhere to schedules while ensuring service quality and customer satisfaction.

Position Requirements:
• High school diploma or GED.
• Call center experience required.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to type while speaking to customers.
• Work independently and in a team environment.
• Customer-oriented with troubleshooting skills.
• Adaptable, flexible, and able to multi-task.
• Quick decision-making skills and resilience in handling complaints.

Desired Skills:
• Typing speed of 45-50 words per minute.
• Previous experience in legal, insurance, or banking preferred.
• Bilingual abilities are a plus.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.