Actively seeking an experienced and friendly customer service representative looking to join a great company in the Capital Region. With this role comes several perks including a convenient location, competitive pay and benefits package.

Responsibilities

- As point of entry for customers, you'll be providing outstanding service and support to customers
- Handling inquiries, resolving issues, and processing orders over the phone and in person
- Recognizing and explaining the product and/or service of the company clearly and effectively to customers
- Manage and deescalate difficult customer interactions


Requirements

- Prior experience in customer service on the phone or in a call center setting
- Excellent verbal/written communication and problem-solving skills
- Proficiency in Microsoft Office and customer service software
- HS Diploma or Equivalent Required
- Associates Degree preferred


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.