Customer Service Representative – Call Center
Location: Allen, TX 75013
Pay: $19.00 per hour

Are you a customer service professional with call center experience? We’re looking for a Contact Center Representative to provide outstanding phone support for financial products and services.

What You’ll Do:
-Assist customers with inquiries, transactions, and account support over the phone.
-Deliver excellent service while handling financial products and services.
-Navigate multiple software systems to process requests accurately.
-Maintain confidentiality and follow financial compliance regulations.

What We’re Looking For:
-Experience: At least 2 years in banking, call centers, sales, or customer service (with 1+ year in a call center).
-Must-have skills: Reliable, adaptable, professional, and team-oriented.
-Tech-savvy: Comfortable using Microsoft Word, Outlook, and Teams.
-Bilingual (Spanish) candidates highly desired. Fluency testing required.
-Schedule flexibility is required – shifts are assigned by the hiring manager based on business needs.

Schedule & Training:
-Training: 4 weeks (Monday–Friday, 9 AM – 5:30 PM CT).
-Hours of Operation: 6 AM – 11 PM CT, seven days a week.
-You must be flexible with any assigned shift, including at least one weekend day.
-Full-time: 40 hours per week, with a mix of 9-hour and 4-hour shifts.
-Bonus Perks: Overtime opportunities and future training in consumer lending.

Ready to take the next step in your career? Apply today for immediate consideration.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.