Job Title: Customer Service Specialist

Location: Santa Barbara- Goleta
Job Type: Full-Time
Salary: $20-$25+ ( DOE)

About Us:
We are a customer-focused company committed to delivering exceptional experiences and solutions for our clients. Our team is passionate, driven, and dedicated to providing top-notch service at every touchpoint. We are seeking a proactive and friendly Customer Service Specialist to join our growing team!

Job Summary:
As a Customer Service Specialist, you will be the first point of contact for our customers, assisting them with inquiries, providing information, and resolving issues efficiently and professionally. The ideal candidate is customer-oriented, solution-driven, and thrives in a fast-paced environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
Address and resolve customer concerns promptly, escalating issues to management when necessary.
Maintain detailed records of customer interactions, feedback, and resolutions in our system.
Collaborate with other departments to ensure seamless customer service and address any product or service-related issues.
Identify opportunities to enhance the customer experience and share insights with the team.
Support customers through the purchasing process and provide after-sales support as needed.

Qualifications:

High school diploma or equivalent; additional education or certifications in customer service is a plus.
Proven experience in a customer service role, preferably in a fast-paced environment.
Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
Strong problem-solving skills and the ability to think on your feet.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively.

Preferred Skills:

Bilingual (English and Spanish )
Experience in [industry-specific experience, if applicable].
Familiarity with troubleshooting common issues related to company products or services

What We Offer:

Competitive salary and comprehensive benefits package.
Career development and growth opportunities within the company.
A supportive and collaborative team environment.
Ongoing training to enhance your skills and expertise.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.