This Customer Service Specialist Position Features:
4+ years on manufacturing or industrial industry, handling RMAs, order processing, assisting sales team.
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Familiarity with quality standards, such as ISO9001, or experience in a manufacturing environment.
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Strong organizational and analytical thinking capabilities
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Flexibility and adaptability in handling multiple tasks or unexpected challenges.
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Proficiency in Microsoft Office Suite, ERP, CRM systems, and other business tools.
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Strong interpersonal and negotiation skills to foster productive customer relationships.
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In-depth understanding of sales principles and customer service practices
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Willingness and patience to interact daily with customers from a wide range of cultures and backgrounds.
The responsibilities of this role encompass, but are not limited to, the following
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Create and process customer orders in a timely manner, including processing rush orders as required.
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Review pending orders and customer requests to ensure accuracy and customer satisfaction.
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Accurately encode sales orders with correct part numbers, pricing, and shipping information.
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Verify and confirm orders with the production team, providing timely updates to external customers.
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Review contracts and purchase orders, and initiate updates as necessary.
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Coordinate the gathering and submission of technical documentation for vendor approvals and large bid proposals.
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Manage distributor and sales representative agreements.
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Maintain regular communication with customers to address inquiries, concerns, and requests promptly via phone or email.
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Assist customers via phone and email to ensure issues are resolved efficiently.
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Work closely with various departments (Finance, Production, Shipping, Quality, and Product Tech Support) to ensure seamless order processing and customer satisfaction.
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Support collaboration across departments to address any issues impacting order fulfillment.
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Generate reports and analyze sales metrics to support informed decision-making.
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Research and prepare marketing materials for upcoming exhibitions and trade shows
Assist in coordinating and attending trade shows and customer-related events.
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Handle necessary administrative tasks, such as filing reports and ensuring the sales team is equipped with essential documentation.
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Organize and maintain records to ensure efficiency and compliance with company policies and standards.
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Support the planning, coordination, and participation in trade shows and customer-related events.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.