**Job Title:** Customer Service Supervisor
**Location:** Ventura, CA
**Salary:** Up to $80,000 per year (Direct Hire)

**About the Staffing Agency:**
We are a trusted staffing agency working with a leading company in the biopharma industry (or similar sector) in Ventura, CA. Our client is seeking a highly motivated and experienced Customer Service Supervisor to join their team on a **direct hire** basis. This is an excellent opportunity for a skilled professional looking to take the next step in their career within a dynamic and growing industry.

**Job Description:**
As the **Customer Service Supervisor**, you will oversee the customer service team, ensuring the highest level of customer satisfaction and operational efficiency. You’ll be responsible for coaching and mentoring a team of representatives, resolving complex customer issues, and collaborating with various departments to streamline processes. This role requires strong leadership abilities and an in-depth understanding of customer service management.

**Key Responsibilities:**
- Supervise and lead a team of customer service representatives to deliver exceptional service.
- Resolve escalated customer issues promptly and effectively, ensuring a positive customer experience.
- Monitor team performance, set goals, and provide regular training and feedback.
- Collaborate cross-functionally with sales, operations, and other teams to improve customer service processes.
- Manage customer inquiries, orders, and concerns via ERP software (Syteline preferred).
- Maintain accurate customer service records and report on key performance indicators.
- Ensure all customer interactions are handled in accordance with company policies and high standards of professionalism.

**Key Qualifications:**
- **Education:** Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- **Experience:**
- 3-5 years of experience in customer service, sales support, or a related field.
- At least 3 years of experience as an individual contributor in a customer service or support role.
- **Industry Knowledge:** Experience in biopharma or a similar industry is preferred.
- **Technical Skills:** Experience with ERP systems, with Syteline preferred.
- Strong leadership, communication, and interpersonal skills.
- Ability to effectively manage and resolve complex customer service issues.
- Excellent organizational and time-management abilities.

**Why You Should Apply:**
- Competitive salary up to $80,000 per year.
- Direct hire opportunity with a well-established company in the biopharma industry.
- Opportunity for growth and career advancement.
- Collaborative and supportive work environment.
- Full benefits package.

**How to Apply:**
If you meet the qualifications and are ready to take on an exciting challenge, we encourage you to apply! Please submit your resume and cover letter for consideration.

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**This position is being recruited by AppleOne on behalf of our client.** Don’t miss this chance to join a leading company in Ventura, CA, and take your career to the next level as a Customer Service Supervisor!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.