This Customer Service Supervisor (manufacturing Industry A PLUS) Position Features:

$70-85k/year DOE, role is on-site in Camarillo, will supervise up to 10 employees’, they are looking for someone from manufacturing industries with strong ERP.

Keys to hire:
• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 3-5 years of experience in customer service, sales support, or a related field.
• 3+ years’ experience in the related area as an individual contributor.
• Biopharma (or similar industry) experience preferred.
• ERP experience (Syteline preferred).


ESSENTIAL FUNCTIONS:
• Supervise department’s daily workflow and performance.
• Motivate and develop a team of 7-10 employees.
• Create effective Customer Service procedures, policies, and standards, identifying opportunities for continuous improvement.
• Maintain customer information database.
• Assist department manager with development of customer satisfaction goals.
• Respond to Customer Service issues in a timely manner. Prioritize escalated issues to facilitate solutions.
• Assist with Sales and Customer inquiries, quotes, order processing, and status updates.
• Coordinate with department manager to establish, implement, and train department members on policies, standards, and procedures.
• Report on performance metrics and Customer Service KPI’s.
• Collaborate with the Sales and Operations team members (and other departments) to accomplish objectives.
• Assist department manager in recruiting efforts for Customer Service staff.
• Assist with customer audits when needed.
• Provide constructive feedback to department manager for performance evaluations.
• Performs other duties as assigned my direct manager
QUALIFICATIONS:
• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 3-5 years of experience in customer service, sales support, or a related field.
• 3+ years’ experience in the related area as an individual contributor.
• Biopharma (or similar industry) experience preferred.
• ERP experience (Syteline preferred).
• Extensive knowledge of Customer Service department processes.
• Advanced abilities within Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
• Excellent interpersonal and customer service skills.
• Effective oral and written communication skills. Effective communicator.
• Excellent organizational skills and detail oriented.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Good supervisory and leadership skills.
• Able to prioritize tasks and to delegate when appropriate.
• Able to maintain confidentiality with sensitive employee data.
• Patient, tactful, diplomatic, and approachable.
• Able to stay calm in difficult situations.
• Self-starter with strong sense of urgency and ability to deliver ahead of deadlines.
• Strong leadership and team-building skills.
• Excellent verbal and written communication skills.
• Proficiency in CRM systems, Microsoft Office Suite, and order management systems.
• Strong problem-solving, decision-making, and conflict resolution skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Requires valid CA Driver License and proof of automobile insurance


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.