We are seeking a Technical Customer Support Specialist to join our expanding team! This temporary contract role begins November 22 and will last approximately four months. The ideal candidate is tech-savvy, customer-focused, and skilled at troubleshooting to resolve issues efficiently. You’ll provide high-quality support to both customers and internal teams, ensuring seamless issue resolution and a positive customer experience.

Responsibilities:

Provide prompt and professional assistance to customers via phone, email, and live chat.
Troubleshoot technical issues, including software problems, device configurations, and connectivity challenges.
Stay current on company products and services to deliver accurate, informed support.
Collaborate with internal teams as needed to resolve issues and ensure smooth operations.
Maintain detailed and organized records of customer interactions and solutions.
Preferred Skills:

Strong verbal communication skills, with experience handling inbound and outbound customer interactions.
Excellent attention to detail and organizational skills.
Proficient in Microsoft Office Suite (Word, Excel, Teams).
Qualifications:

High School Diploma or GED.
Minimum of 1 year of experience in customer service, ideally in a call center or help desk environment.
Reside within the Kansas City Metro Area and able to work onsite.
Why Join Us?
This position is a great opportunity for customer service professionals eager to grow their technical skills in a dynamic and supportive environment. If you’re passionate about customer care and problem-solving, we’d love to hear from you!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.