This Customer Services Position Features: We are seeking a Customer Service Representative who will be responsible for providing outstanding support to our customers through phone calls, email correspondence, and assisting with purchases. The ideal candidate will be a proactive problem solver with excellent communication skills and a customer-first mindset. Key Responsibilities: Answer incoming phone calls and provide accurate, satisfactory answers to customer queries and concerns. Assist customers with purchases, including navigating our website, and processing orders. Respond promptly and professionally to customer emails. Maintain a thorough understanding of our products and services to effectively assist customers. Handle customer complaints or issues with empathy and professionalism, ensuring a positive resolution. Collaborate with other team members to improve customer service processes and overall customer satisfaction.

Qualifications: High school diploma or equivalent (Associate's or Bachelor's degree preferred). Cash Handling experience. Proven customer service experience, preferably in a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle potentially high volume of calls and emails with a positive attitude. Ability to work independently and as part of a team.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.