Now Hiring for a Customer Success Manager with Dental experience in Kissimmee, FL!

The customer success manager (CSM) ensures customers are onboarded onto the platform effectively, and their business is setup for success.

CSM - KEY RESPONSIBILITIES:
Customer Success as a Business Function
Ensure new customers have a solid foundation with respect to setup and Configuration.
Ensure Key personnel at the customer end are trained on products
Ensure new customers adopt recommended Standard Operating Procedures, & Best Practice Workflows, at their dental practice.
Define, Track and Monitor Customer health with regards to:
Product Feedbacks
Customer support interactions
Key Performance Indicators (KPIs) for business success
Ensure the best possible customer experience at all times.

Subject Matter Expert (SME) & Team Enabler
Serve as SME for everything
Serve as SME for recommended best practices and Key Performance Indicators for Dental Practices.
Create and promote a learning environment.
Help develop competency improvement training and assessment programs for the team.
Help improve the policies and procedures that enable efficient customer success management.
Handle escalated customer support situations that require expert involvement.

MUST HAVE EXPERTISE:
Minimum of one Dental practice management software
Revenue Cycle Management
Key Performance Indicators (KPIs) for Dental Practices
Electronic eligibility, claims, ERAs
All job functions and workflows at a Dental practice

MUST HAVE EXPERIENCE:
Minimum of 5 years in US Dentistry
Minimum of 1 year managing a large (high volume) Dental Practice
Working with clearing houses, electronic eligibility & claims, ERAs

This role is 100% onsite at the corporate office in Kissimmee, FL
Salary: $55-65k (based on experience)
M-F schedule
Direct Hire + Excellent Benefits

APPLY NOW!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.