About the Role:
We are seeking a Customer Support Specialist to join our team. This role is integral to supporting outside sales representatives and warehouse teams while engaging with companies in a designated region. The ideal candidate will be proficient in MS Office 365 and have a passion for providing excellent customer service and driving sales growth.

Key Responsibilities:
Build and maintain strong, sustainable relationships with customer accounts through proactive and interactive communication.
Respond to customer inquiries via phone and email promptly, providing accurate product information and resolving any issues or concerns.
Work closely with warehouse teams, outside sales reps, and purchasing to resolve customer issues and ensure orders are fulfilled on time.
Assist with order placements, cancellations, and returns, ensuring all details are accurate and up to date.
Handle customer complaints with professionalism, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
Follow Procedures: Adhere to company policies, guidelines, and procedures to ensure consistency and high-quality service delivery.
Perform other duties as assigned to support the broader team.

Qualifications:
Proficiency in MS Office 365 (Excel, Word, Outlook, Teams) is required.
Strong communication skills, both written and verbal, with the ability to interact effectively with customers, internal teams, and outside sales reps.
Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
Strong problem-solving skills, with the ability to think on your feet and resolve customer issues efficiently.
Excellent organizational skills and attention to detail.
Ability to work well independently as well as part of a team.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.