Now hiring for a Customer Success Manager in Kissimmee, FL.

The best fit candidates will have experience within the dental industry as an Office Manager or Office Administrator.

Within the position, the customer success manager (CSM) ensures customers are on boarded onto the platform effectively, and their business is setup for success.

100% onsite in Kissimmee, FL corporate office
Salary: $60-70k (based on experience)
Direct Hire w/ Excellent Benefits!

CSM - KEY RESPONSIBILITIES:
? Customer Success as a Business Function Ensure new customers have a solid foundation with respect to setup and Configuration.
? Ensure Key personnel at the customer end are trained on products
? Ensure new customers adopt recommended Standard Operating Procedures, & Best Practice Workflows, at their dental practice.
? Define, Track and Monitor Customer health with regards to: Product Feedbacks Customer support interactions Key Performance Indicators (KPIs) for business success
? Ensure the best possible customer experience at all times.
? Subject Matter Expert (SME) & Team Enabler Serve as SME for everything Serve as SME for recommended best practices and Key Performance Indicators for Dental Practices.
? Create and promote a learning environment.
? Help develop competency improvement training and assessment programs for the team.
? Help improve the policies and procedures that enable efficient customer success management.
? Handle escalated customer support situations that require expert involvement.

MUST HAVE EXPERTISE:
? Minimum of one Dental practice management software
? Revenue Cycle Management Key Performance Indicators (KPIs) for Dental Practices Electronic eligibility, claims, ERAs
? All job functions and workflows at a Dental practice

MUST HAVE EXPERIENCE:
? Minimum of 5 years in US Dentistry Minimum of 1 year managing a large (high volume)
? Dental Practice Working with clearing houses, electronic eligibility & claims, ERAs

JOB TYPE:
? Full Time. On-Premise in-office job based out of the Celebration FL corporate office.
? Not a hybrid or remote position. (This also means increased growth opportunities to all our team members.)

MUST HAVE PROFESSIONAL ATTRIBUTES:
? Fast Learner. Critical Thinker. Concise and Precise. Tech Savvy Problem Solver.
? Team Builder and Motivator. Operational excellence focused. Strong analytical and problem solving skills.
? Excellent writing and speaking skills that engages the listener. Passionate about working in teams, and serving customers.


APPLY FOR THIS DENTAL CUSTOMER SUCCESS MANAGER ROLE TODAY!



EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.