A prominent healthcare institution, committed to empowering New Yorkers through united communities and compassionate care, is seeking a dedicated individual to join the team as a Desktop Support Team Lead in the financial district of Manhattan.

General Information:
• Department: Desktop Support Team Lead, Information Technology
• Location: Onsite position in the Downtown Manhattan Wall Street area
• Job Type: Regular
• Employment Type: Full-Time

Position Overview: Reporting to the Manager of the Help Desk, the Desktop Support Team Lead will be responsible for supervising, guiding the technical development, and managing the day-to-day operations of the Desktop Support Team. This position will ensure an effective and efficient level of IT support within the desktop support environment, overseeing hardware repairs, replacements, and asset management. Additionally, the Desktop Support Team Lead will confirm adherence to SOPs and ensure timely resolutions for customer issues.

Job Description:
• Lead a team of ten technicians, providing supervision and guidance.
• Oversee the ServiceNow ticket system to ensure daily resolution and updates.
• Exercise control over IT inventory, assets, and deployed software.
• Identify and resolve unique, nonrecurring problems associated with application software and operating systems.
• Take charge of managing large-scale hardware and software deployment projects along with technical teams.

Minimum Qualifications:
• Hold a BA or BS in Computer Science, Information Systems, or a related discipline, OR demonstrate 5 years of experience in the IT industry.
• 3 to 5 years of recent experience in team leadership.
• Possess certifications such as ITIL Certification, MCSE, MCP, and Network+, which are considered advantageous.
• Exhibit a robust understanding of desktop imaging processes, tools, and technologies related to software packaging and distribution.
• Demonstrate knowledge in Bitlocker Encryption and McAfee antivirus. • Showcase strong troubleshooting skills.
• Have a profound understanding of iPad setup, Dell computers, Mac computers, and iPhones.
• Possess advanced knowledge of VMWare.

If you possess the relevant experience and skills for this role, we invite you to apply now for immediate consideration.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf