QUALIFICATIONS INCLUDE:
* High school diploma or equivalent.
* Excellent leadership and team-building skills.
* Knowledge of EDI systems and basic trouble shooting.
* Minimum of 3 years of experience in an e-commerce/call center supervisory role.
* Excellent verbal and written communication skills.
* Proficiency with Microsoft Excel and Outlook.


HUGE PLUS:
* College degree.
* Bilingual Spanish.



ROLE RESPONSIBILITIES INCLUDE:
* Leading and mentoring a team customer service representatives.
* Maintaining relationships with wholesale clients.
* Overseeing the processing of wholesale orders, ensuring accuracy and timely delivery.
* Handling escalated customer inquiries and complaints, ensuring swift and satisfactory resolution.
* Conducting training sessions for the customer service team to enhance product knowledge and service skills.
* Identifying areas for improvement in customer service procedures and implementing necessary changes.
* Working closely with other departments, such as production and logistics, to ensure seamless order fulfillment.




AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf