Job Title: E-Commerce Customer Service Representative

Location: Long Beach, CA area

Salary: $20/hour

Job Type: Full-time

Benefits: Excellent benefits package, room for advancement, work from home on Fridays

Job Description:

We are seeking a dedicated and experienced E-Commerce Customer Service Representative to join our team in Long Beach, CA. The ideal candidate will have 1-2 years of customer service experience, specifically with big box retailers such as Amazon and Wayfair.

Responsibilities:

Provide exceptional customer service via phone, email, and chat
Resolve customer inquiries and issues promptly and professionally
Process orders, returns, and exchanges efficiently
Collaborate with other departments to ensure customer satisfaction
Maintain accurate records of customer interactions
Requirements:

1-2 years of customer service experience
Experience with big box retailers (Amazon, Wayfair, etc.)
Strong communication and problem-solving skills
Ability to work independently and as part of a team
Proficiency in using customer service software and tools
Perks:

Competitive hourly wage ($20/hour)
Excellent benefits package
Opportunities for career advancement
Work from home on Fridays
If you are passionate about providing top-notch customer service and meet the above requirements, we would love to hear from you!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.