Field Operations Manager
Minneapolis, MN
Full Time (M-F)
$70K - $80K


We are wanting a Field Operations Manager to join our illustrious team of professionals!

Primarily responsible for supervising field personnel who install energy efficient equipment and products

• Embrace and operate within our core values.

• Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing

• Creation and management of 30-60-90 training for new hires

• Identify and schedule internal and external training opportunities to develop staff

• Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments

• Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently

• Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis to maintain quality and customer service

• Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics

• Provided technical assistance to crews

• Be responsible for inventory control of DI product, individual tools, and team tools

• Conduct combustion safety retesting and project post inspections

• Resolve customer complaints

• Approve installation summary sheets and verify that all work is complete and documented

• Coordinate with the program project coordinator to ensure entry of all projects into the database

• Set and track energy savings and other performance related goals for Energy Advisors and installation crews

• Approve all timesheets, expense reports, and leave requests for assigned personnel

• Assist with performance review writing and presentation to the assigned personnel

• Assist with conducting disciplinary action as required

Other duties and responsibilities may include:

• Collaborate with program management to share best practices and continually improve operations.

• Aid with marketing strategy.

• Prepare monthly and quarterly reports for clients and Franklin executives.

• Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed

Basic Qualifications:

• High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.

• Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.

• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees

• Experience in field management of multiple crews

• Must be able to handle a wide work variety and work in a fast-paced environment

• Must be a detail-oriented

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.