A Front Desk Coordinator is responsible for managing the front desk operations of an office, ensuring that visitors, clients, and employees have a positive experience. They handle a variety of administrative, customer service, and clerical tasks, serving as the first point of contact for the organization.

Key Responsibilities:
Greeting and Welcoming Visitors: Greet visitors, clients, and guests in a friendly, professional manner. Direct them to the appropriate person or department, and manage the visitor check-in process.

Phone and Email Management: Answer incoming phone calls, route them to the appropriate personnel, and take accurate messages. Handle general email inquiries and forward them to the relevant staff members.

Scheduling and Appointments: Coordinate and schedule appointments, meetings, and conference room bookings. Ensure that schedules are kept up to date and confirm appointments with clients or guests.

Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring visitors feel welcomed. Handle any requests for information or assistance promptly and professionally.

Administrative Support: Assist with general office administrative tasks, such as filing, data entry, document preparation, and maintaining office supplies. Help with organizing office events or meetings as needed.

Mail and Package Handling: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and coordinate courier or postal services.

Managing Front Desk Area: Keep the front desk area neat, organized, and stocked with necessary materials, such as brochures, forms, or office supplies. Ensure the front area is tidy and presentable at all times.

Security and Access Control: Monitor building access by checking in visitors, issuing visitor badges, and ensuring that security protocols are followed. May assist with maintaining key cards or visitor logs.

Document Management: Organize and maintain office records, documents, and files. Assist with maintaining digital or physical filing systems.

Multitasking: Manage multiple tasks simultaneously, including answering calls, scheduling appointments, and assisting visitors, all while maintaining professionalism and accuracy.

Required Skills:
Communication Skills: Clear and effective verbal and written communication skills for interacting with clients, visitors, and staff.
Customer Service: Friendly, approachable, and attentive demeanor with the ability to handle a variety of situations and customer needs.
Organization: Strong organizational skills to manage appointments, mail, and office supplies efficiently.
Multitasking: Ability to juggle multiple responsibilities in a fast-paced environment while maintaining attention to detail.
Technology Proficiency: Familiarity with office software (e.g., Microsoft Office), phone systems, and scheduling tools. Experience with office management software or customer relationship management (CRM) tools is a plus.
Education & Experience:
Education: A high school diploma or equivalent is typically required; an associate’s degree in business, office administration, or related fields may be preferred.
Experience: Previous experience in a customer service or administrative role is often preferred, especially in front-facing positions.
Work Environment:


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.