Position: Service Desk Support Technician
Salary: $13.00 per hour
Location: Hybrid - Hato Rey, San Juan
Schedule: Monday to Friday, 8:00am - 9:00pm (with the possibility of working Saturdays from 9:00am - 6:00pm).
Hybrid schedule: 2 days in-office weekly and 1 week on-site monthly.

Main Responsibility: Provide first-level support to resolve issues related to hardware, software, and applications, helping users continue with their daily operations.

Requirements:
Education: Bachelor's degree in Computer Science or related field.
Experience: At least 2 years of experience in a similar role.
Language: Bilingual in English and Spanish (both spoken and written).
Flexibility: Availability to work a flexible schedule.
Technical Skills: Knowledge of ticketing systems (preferably Service Desk Plus).
Problem-Solving: Ability to diagnose and resolve basic technical issues.
Escalation Skills: Ability to escalate issues to higher-level technical support teams when necessary.

To Apply: Please send your resume.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.