Are you passionate about technology and education? Do you enjoy solving technical problems and helping others? Our Educational Client is looking for a dedicated Help Desk Technical Support Specialist to join their team and make a difference in the world of education!

Position: Help Desk Technical Support Specialist
Location: Dallas, TX and other locations in Texas
Type: Full-Time - 40 hours - candidates needs to have open flexibility

What You'll Do:
* Technical Assistance: Provide top-notch technical support to K-12 educators, students, and staff.
* Issue Resolution: Troubleshoot and resolve hardware, software, and network issues efficiently.
* Customer Service: Deliver exceptional customer service and ensure user satisfaction.
* Documentation: Maintain accurate records of support requests and solutions.
* Training: Conduct training sessions to help users understand and utilize technology effectively.
* Collaboration: Work closely with other IT team members to improve support processes and systems.

What We're Looking For:
* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
* Strong problem-solving skills and technical aptitude.
* Excellent communication and interpersonal skills.
* Experience with help desk software and remote support tools.
* Ability to work independently and as part of a team.
* Previous experience in a technical support role is a plus!

Why Join Us?
* Competitive Salary: Makes $17.50/hr while making a positive impact on education.
* Growth Opportunities: Advance your career with ample opportunities for professional development.
* Supportive Environment: Work in a collaborative and friendly atmosphere.



EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.