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IT Support Specialist

Job ID: 1721793
OA Reference: IT Support Specialist - PB

  • $70,000 to $91,500
  • Santa Rosa, 95401

Good day,

My name is Jose Jimenez! I´m a recruiter with AppleOne, an award winning staffing company. We are currently looking for talent as an IT Support Specialist in Santa Rosa, CA

If you are interested, or you know of anyone in the job market, I´d love to connect and discuss the position details further with you.

Job Type: Full-time
Salary: $70,720.00 - $91,520.00 DOE
Position Overview:
The IT Support Specialist ensures the seamless operation of our technology systems by providing onsite and remote support for workstations, servers, printers, networks, VoIP systems, and software. This role combines independent problem-solving with team collaboration, playing a vital part in employee and Bank operations.

Essential Duties and Responsibilities:
• Accurately respond to questions and assist customers with product features, installation, set-up, and troubleshooting of software via phone or in person
• Strong technical skills to diagnose, analyze, and correct customer reported hardware issues to include basic PC, laptop, phone (VoIP), email, and network connectivity as necessary.
• Escalate issues as needed and ensure that the business can complete all job functions with a minimum of disruption and downtime.
• Performing scheduled software/hardware system checks & upgrades (may involve occasional after-hours work)
• Train others outside the department regarding troubleshooting techniques for areas of responsibility
• Provide technical support to employees and customers using phone, email, and the ticketing system; provide in-person support to onsite employees.
• Communicate to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Assure compliance with all Bank policies and procedures, including all applicable state and federal banking regulations.
• Develop expertise in in-house applications and perform issue identification, verification, diagnosis, and troubleshooting.
• Facilitate feedback loop between end-users, IT team, and other business functions.
• Record accurate and comprehensive information for requests, incidents, and resolutions.
• Installation, configuration, maintenance and tracking of computers, telephones and peripheral devices.
• Conducting user training on hardware, software systems & peripheral devices
• Maintain and constantly Improve client service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Develop in-depth knowledge of the service offerings and how it relates to client’s needs
• Document internal processes and procedures related to duties and responsibilities
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

Qualifications:
• 5+ years of PC, networking troubleshooting/repair, and cabling experience.
• Certifications such as A+, Network+, MCSA, or equivalent preferred.
• Knowledge of Windows 10, Microsoft 365, networking (TCP/IP, LAN/WAN, VPN), and server systems.
• Familiarity with virtualization, RDP/RDS, and firewalls is a plus.
• Strong communication, documentation, and multitasking skills.
• Reliable transportation for travel to various locations.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive:
Jose Socorro
Branch Phone:
Location:
Petaluma, CA