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Inside Sales

Job ID: 1724541
OA Reference: IS.asf

  • $58,000 to $62,400
  • Hayward, 94544

Our client is hiring an Inside Sales Representative. This role is responsible for managing sales and customer service for heating, ventilation, and air conditioning products and services. The role involves promoting HVAC products and services, generating sales, and ensuring customer satisfaction.

Key Responsibilities:
1. Customer Engagement:
o Respond to inbound customer inquiries via phone, email, or online platforms regarding HVAC products, services, and pricing.
o Build and maintain relationships with new and existing customers, understanding their HVAC needs and recommending appropriate solutions.
o Provide product information and technical specifications to customers and assist them in making informed decisions.
2. Sales and Order Processing:
o Process incoming sales orders, ensuring accuracy and timely delivery of products and services.
o Generate sales quotes, prepare proposals, and negotiate pricing and terms with customers.
o Work to meet or exceed sales targets and contribute to the overall revenue growth of the company.
3. Product Knowledge and Recommendations:
o Stay knowledgeable about the HVAC products and services offered, including air conditioning units, heating systems, air filtration, and related accessories.
o Offer tailored recommendations based on the customer’s needs, including upselling or cross-selling complementary products and services.
4. Order Follow-up and Customer Support:
o Follow up with customers to confirm satisfaction with orders and services.
o Provide ongoing customer support for installation, warranty, maintenance, or troubleshooting inquiries.
o Assist with product returns, exchanges, or warranty claims as needed.
5. Sales Tracking and Reporting:
o Maintain records of customer interactions, sales orders, and follow-ups in the CRM (Customer Relationship Management) system.
o Track sales progress, manage leads, and report on daily, weekly, or monthly sales performance.
o Communicate customer feedback and insights to the sales team or management.
6. Collaboration with External Sales and Technical Teams:
o Coordinate with field sales representatives, installation teams, and service technicians to ensure smooth communication and delivery of products and services.
o Assist the technical team by gathering customer requirements, ensuring the right products are recommended for specific needs.
7. Market and Industry Awareness:
o Stay informed about industry trends, new HVAC technologies, and seasonal product promotions.
o Provide feedback to the marketing department on customer preferences and competitors' products.


Apply today for immediate consideration!!


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive:
Alexandra
Branch Phone:
Location:
Fremont, CA